IMPORTANT UPDATE FROM THE BICYCLE HUB
We have been monitoring all Government advice regularly and carefully during the COVID-19 outbreak. Following recent announcements about the lockdown we are pleased to advise you that we will be remaining open for the time being to provide essential bike repairs and other cycling services for those who need it.
The latest Government announcement provided clearer information on which retail establishments should remain open and as a bike shop we are one of them. Not only does cycling provide an option for your daily exercise, it actually provides a useful, quick and sustainable mode of transport, which key workers and delivery people are relying on to get to and from work. We are therefore staying open for the time being to help keep Britain moving.
The Bicycle Hub will open today from 1pm until 5:30pm and we'll be operating our regular opening times from tomorrow (Wednesday 25 March). Whilst our team is excited to provide your with our services, in order to minimise the risk, we have implemented the following changes:
- FREE basic bike repairs for healthcare staff: to thank our fantastic local healthcare workers and help keep you moving, we'll be providing free puncture repairs and brake repairs. All you have to do is provide your work/NHS ID when arriving for a bike service.
- Drop Off & Collection: If you require essential bicycle hire or servicing, we can minimise contact by using our secure lockers to drop off and collect. Please call us on 01242 231 690 to book the service you require and our team will give you a unique code to access a locker.
- Restricted customers: we ask that only three customers are in the unit at any one time and that you respect social distancing with other customers and our teams.
- Order Online: we ask that all customers who require bicycle accessories or bike sales, use our online shop to purchase where possible. Our team will be monitoring orders frequently and will always be at the end of the phone for any queries you may have.
- Open 7 Days: We will be continuing our usual opening times of 7 days a week, 9:30am - 5:30pm so our team will be there when you need them. We will let you know if this changes.
- Cleaning Regimes: All bikes will be sanitised after they've been hired out or serviced. Our team are required to wear gloves as part of the role anyway. We are also encouraging them to wash their hands more frequently and practice social distancing within the workshop.
- Small order delays: If at any point your service requires us to order a part, we will do so as quickly as possible. However, due to pressures on delivery staff as more people order from home, some of our supplier parcels are taking an extra day or two to arrive. Please be patient!
We'd like to remind everyone that it is important to follow Government guidelines and to stay at home where you can but if you have an absolutely essential cycling need, we're proud to be here to help.
Thank you for your support of our small business. Stay safe and well,
The Bicycle Hub
